Meet Our Chestnut Knoll Team

Jennelle Jamison
Director of Staff Development & Resident Care

Jennelle coordinates the training and oversight for newly hired staff, as well as ongoing training and oversight for the veteran staff. She oversees the operational systems of the nursing office and the licensed professional nursing staff to ensure residents receive the ongoing support they need from internal and external care providers. Recently, Jennelle became a certified trained through Teepa Snow’s Positive Approach™ to Care, one of America's leading educators on dementia. Prior to this position, Jennelle joined the Chestnut Knoll team in 2012 and served as the Memory Care Director at Chestnut Knoll for four years. Before coming to Chestnut Knoll, she was employed at St. Joseph Adult Day Services for 15 years, working her way to an administrator, where she was responsible for day-to-day operations of care and service.

jjamison@chestnutknoll.com

Cindy Ayer
Business Office Director

Cindy Ayer has been committed to working in the field of Senior Care and Services for over 29 years. She began her career as a part-time evening receptionist at ManorCare Pottstown. She attended Montgomery County Community College. When she went full-time, she was promoted to the Administrative Assistant to the Nursing Home Administrator of the facility. She assisted in the support of the day-to-day operations.

Cindy’s next job was with Penn Med Consultants as an Internal Auditor, which involved traveling to Senior Care facilities and auditing the financial functions at each location. She had responsibility for facilities throughout the state of Pennsylvania. Cindy was recruited back to ManorCare to take the role of Mobile Business Office Manager. In that role, she set up systems in all aspects of financial management of skilled nursing facilities. She has an extensive background in long-term care healthcare finance and enjoys analyzing and implementing efficiencies in systems in the Business Offices of Skilled Nursing and Personal Care facilities. Cindy joined the team at Chestnut Knoll in November 2020.

cayer@chestnutknoll.com

Diane Heffner, CNA
Director of Recreational Services

Diane is a recreational therapist for our community who started with Chestnut Knoll in 2003. She has worked in therapeutic activities for the past 18 years. Throughout her career in health care, Diane has worked as a physical therapy assistant and coordinator of therapy services in skilled nursing. Diane has over 32 years of experience in many facets of health care.

dheffner@chestnutknoll.com

Eric Sartor
Exercise Physiologist

Eric is an exercise physiologist with a Bachelor of Science degree in Kinesiology from West Chester University. He has experience in Cardiac Rehabilitation, Pulmonary Rehabilitation, and Stress Testing. Eric has been with Fox Rehab since 2013 and has worked in various Personal Care and Independent Living Communities in southeastern Pennsylvania. Eric enjoys teaching group exercise and cognitive classes, assessing residents with evidence based testing, offering 1:1 exercise sessions, and referring residents to appropriate disciplines in rehab to optimize their wellness and function.

eric.sartor@foxrehab.org

Kaitlyn Bertsch, PT, DPT
Fox Optimal Living Rehabilitation Program Director

Katie has a Doctorate in Physical Therapy from Misericordia University and a B.S. in Healthcare Management. She has been a licensed physical therapist in Pennsylvania since 2016 serving the geriatric population across the continuum of care. Katie has experience working with diagnoses including stroke, Parkinson's, orthopedic injuries, cardiopulmonary disorders, and systemic diseases. She has been a member of the American Physical Therapy Association since 2012 and is actively involved in the Pennsylvania Physical Therapy Assocation.